My name is Nicole and my family and I are very satisfied customers of WP Creations. We saw Sue Gregg, from the Kitchener location, and we can not say enough good things about our experience with her. First off, she responded in a timely manner to our request for an appointment. We live quite a distance from her, a two hour drive, and she was very accommodating for when we could make it to her. When we arrived for the appointment, we found she has a very lovely and organized set up for you to see examples of her work. She helps you to know what is available and listens to what you would like to help you get the right product. She is very kind and patient which helps the whole experience feel very comfortable. My baby was only three weeks old and Sue worked so well with her. Again, her kindness and patience shon through as she helped us to get a hand and a foot impression for our shadow box. She was also so patient with my older children that had to come with us to the appointment. She even had activities and toys to help them through the appointment. My son was very interested in what she was doing and she patiently helped him feel involved by having him work the timer for her. It was refreshing to see that kind of care and kindness. When we received the final product it took our breath away. You can see that Sue put effort and care into preserving the tiny details on the casts of our daughter's tiny hand and foot. It is a beautiful work of art that our family will cherish!! Thank you so much for helping us capture this beautiful memory of our baby girl! We will defiantly come back for any future babies we have. To anyone wanting a one of a kind, beautiful piece of art that captures a precious memory, we recommend, 100%, to visit Sue Gregg!