FAQ

Do I shop online or book an appointment?

All orders are purchased and paid for prior to any possible appointment.  You can reach out to an artist to send you an invoice or you may purchase the product from their online store.  You won’t be able to submit all the details with the online purchase.  Your artist will reach out to you within 24 hours to collect any missing information.

Once your purchase is made, you’ll need to make final arrangements

Products that require a virtual or in person contact free appointment:
Lifecasting

  • Shadow Boxes
  • LifeCast Statues
  • Unmounted Casts

Raised Impressions

  • Framed
  • Unframed

Our products that do not require an appointment but are recommended to book one:

Finger/toeprint or pet print Jewelry

  • Anyone  can order one of our putty print kits and instructions however since our artists have been working with putty for longer, they are often better able to capture the print required to make your jewelry piece even better.

DIY Impression Kits – Winter Months

  • Our DIY impression kits are packaged with fresh materials making them easy to use and reusable until it’s the print you desire.  With that being said, the impression material shouldn’t freeze or it won’t be as easy to work with and the acrylic sealer we provide won’t be usable at all.  You’ll have to use your own acrylic sealer or acrylic paint.
  • Want help with your DIY Impression kit?  Attend one of our artists workshop and they will help you take the impression.

Our products that are best to purchase online:

Gift Cards

  • All gift cards are to be purchased only online however many of our individual locations will be able to provide you with a printed copy for you to transfer your GC # and msg onto.

Jewelry

  • Finger/toeprint jewelry as referenced above is best done in studio so our artist can take the print for you.  However, if there is no artist in your area or you enjoy being crafty, you can order a kit during the ordering process.
  • All of our other jewelry is super easy to order online.  Simply upload the picture you’re wanting on your pendant and let us do the rest.  You can also add notes in the comments if you feel we need a little more detail.

Inkless Print Kits

  • Have an inkless print kit shipped directly to your door and the best part is there is no inky mess left on your child’s hand or footprint and the shipping fee is on us!  Not sure how to take an ink print of your child’s hand?  Book an appointment with one of our artists to have the print done on site.

Photo Crystals

  • Our photo crystals are super easy to order online.  Simply upload the picture of your choice during the ordering process.  Lower picture quality does not affect the quality of your crystal therefore you’re good to go if ordering photo crystals with your Facebook pics!

Booking a Virtual or In Person Appointment. What times are available?

Most of our locations are home based therefore each of our artists require you to contact them to book an appointment for your virtual or in person session.  Appointment times vary from one location to the next and are subject to change at any time without notice ….meaning when you’re arranging to come back for future keepsakes or pick ups, the availability might have changed.  We’re parents juggling and amazing circus and there are times our act changes to accomodate our kiddo audience.  Always email us directly if you have concerns 🙂

After you make your purchase, you may book a virtual or in person appointment online through our  online booking system here.  Find a location nearest you and click their booking link.  If you haven’t already made your purchase, email them for an invoice or shop on their online store.

Our products are precious and a lot of time and care gets put into each piece.  It actually takes more time to complete products than to create them therefore appointment availability can often be limited.  We want to always ensure we are delivering the best quality and service possible therefore we will never see more clients than we can handle.

What method of payments do you accept?

Our online stores accept most major credit cards.  Want to send an e-transfer? Email your artist and ask for an invoice.  You’ll then see your receipt total to send an e transfer.

What is the ideal age to get the following products created?

The question we like to ask you is what would you like to have captured as a memory frozen in time for years to come.  Would you prefer having your child cast while their hands/feet are still very small or would you like to capture a milestone?  We have cast babies as young as 1 day old to adults at 86.  The choice is ultimately yours. …. There may, however, be size restrictions on certain styles of products.
See below for more information

Shadow Boxes/LifeCast Statues/Classic Mini with Casts: Casts for Shadow Boxes and LifeCasts can be done at any age. There may, however, be size restrictions on certain styles.  Most shadow box styles contain casts with children under 12 months unless you see it’s a sibling/family shadow box.
Please contact the LifeCasting Artist closest to you, they will be happy to answer any of your questions.

Raised Impressions/Classic Mini with Impression: Hand prints for Raised Impressions up to 5 years of age; footprints up to 1 year old.

Jewelry – Fingerprint Pendants: any age.
Note: young children rarely have detailed fingerprints. As a rule, the younger the child, the smaller and less-detailed the print and the sooner it could fade.  Click here to watch a video to learn more about our fingerprint jewelry.
We take a child’s toe print from birth up to 3 years (so we can capture their adorable ‘toe crinkle’) and their thumbprint at 3 years of age and over.

We can also work with ink prints if the person/child is not able to come in for an appointment.

Jewelry – Dog Tag Pendants: any age.
Note: Impressions often look different on Dog Tags as compared to other pendants; there is more surface area surrounding the print, therefore the overall look of the print when in a Dog Tag can look very different than a heart, oval or circle pendant.

We can also work with ink prints if the person/child is not able to come in for an appointment.

Jewelry – Handprint/Footprint Pendants: any age from newborn to seniors
Note: this pendant focuses more on the unique shape of one person’s hand or footprint.  Fine lines can often transfer through but it depends on the quality of the ink print provided to us.

You can either provide us with ink prints or one of our artists can take the ink prints for you.

Digital Prints: Any age as we use an ink print of someone’s fingerprint or hand/footprint.

To have one of our keepsake pieces created, you may visit our online store WPCreations.com and upload the ink/digital print you would like us to create in your pendant.

Inkless Prints:
Our inkless print kits are amazing in that you can have an ink print created without the use of actual ink!  It’s a treated wipe and paper system that is used worldwide to capture child’s hands/feet and fingerprints.  This system can be used for any age as our kit includes a 8.5×11 inch paper so as long as your hand/foot fits within this size, you’re good to go.
To have an ink print created, you can either visit one for our studios for them to take the prints for you or you can order your own kit through our online store.

Have your own prints already taken? Great! Visit our online store to see what fabulous keepsakes we can create using any hand/footprint image you have.  Simply scan it in during your ordering process.  Don’t have a scanner?  Pictures are ok however it does cause some problems with some of our keepsakes so we prefer scans.  Therefore, you can download any app on your phone to scan your image.  Scanner Pro has been an app our artists have used for years.

DIY Impression Kits:
We’re super excited about our DIY Impression kits.  These can be done at any age however we recommend for children under 5 years of age.  Each kit initially comes with enough material to take 1 hand or foot impression for a child under 12 months.  If your child is older than 12 months, you can add a ‘refill’ kit to your initial kit purchase and additional impression material will be given to permit for the larger impression.  You may order sever ‘refill’ kits at time of purchase for either larger prints or several prints.

We realize the importance of capturing several special moments of your child’s growth.  Therefore we will always encourage you to book an appointment with one of our lifecasting artists to see what fabulous keepsakes they can create for you but we also want you to be a part of these moments too.  This is why we have our DIY line so you too can create some of the fun.   You can order a kit from one of our studios or from our online store.

We now have pet DIY kits too!

What should I know about keepsakes for Pets/'Fur' Babies?

What keepsakes can be created for my fur babies?
We can create the following keepsakes:

Do all locations take pet impressions ?
Not all of our locations are pet friendly and might not be able to take the impressions for you. Be sure to reach out ahead of time as you might have to pick up the materials to take your own print of your fur baby

Travel Fee?
In rare circumstances, an artist might be able to travel to you for pet impressions.  Please ask what additional charges might apply.

If my product requires a picture, what should I know before?

I am ordering a Shadow Box/Framed Raised Impression with a picture, when is my picture required?
Ideally (in the perfect world), you will bring your picture with you at time of your appointment, this will ensure you will receive your product without delay.
Pictures are required within 4-6 weeks unless otherwise communicated.  Realize all our pieces are custom-ordered, therefore that your order cannot be moved further in the process and your frame is not typically ordered until we have your picture.

I am purchasing a Shadow Box/Framed Raised Impression, do you take the picture or do I bring it?
When investing in a timeless keepsake such as a shadow box, it is important to choose a picture with which you’ll be pleased for years to come. We are not photographers and will not be taking your child’s picture. It is up to you to provide us with a picture of your choice; we will then custom-mount it into the frame and seal the back with a dust mat. See above for more detail on when we need your photo for your order.

Why does the picture need to be ‘watermark free’?
Pictures with photographers’ watermarks will not be framed in any WP Creations’ product. This is proprietary to the photographer. You may be asked for a release of copyright should this scenario arise.

Product completion time frames and important details

How long does it take to have the following items completed?
Unframed Raised Impression: up to 4 weeks
Unmounted LifeCasts: up to 4 weeks
Framed Raised Impression/Shadow Box: up to 8 weeks
LifeCast Statues: 4-6 weeks
Personalized Jewelry: up to 6 weeks
Notes/Designs/Sound Wave jewelry: up to 8 weeks
Photo Crystals: up to 4 weeks.
DIY Kits: 2-3 weeks
Canvas Prints: 2-4 weeks

Why such long timelines for completion?
All our products are custom-made one-at-a-time, we take a lot of time and care to ensure they are detailed, cleaned, dried, and properly sealed for longevity.
For most items, we must place custom orders for supplies, mats, laser engraving, engraving plates etc.

What if I need my item sooner as it’s being presented as a gift?
If you need your items for an event that is sooner than completion time, reach out to your WP Creations artist and ask for a cute poem to print and include in a card or you can wrap it up special in a box.

How long, after my order is completed, do I have to pick it up?
Because we want you enjoying your unique WP Creations item as soon as possible, and also because we cannot guarantee it’s safety if you leave it with us for an extended amount of time, items MUST be picked up within 3 weeks of completion.  Here’s the honest truth, because we’re home based with wee ones of our own, we need the space to fit new orders coming in.  So help us out by picking up or order or having a family member or friend do so on your behalf.  Thanks a bunch! 🙂

What happens if I do not pick my order up in time?
You are required to pick up your keepsake item within 3 weeks of it’s completion.  Pretty please…. 🙂
We would hate for anything to happen to your treasured keepsake if we have to move it from place to place while we create other customers’ orders; for this reason, we would really appreciate you picking up your items soon after they are ready.

WP Creation Franchise locations are not responsible for possible damages of items picked up after this deadline.  And in full transparency, we have items from families that have been with us for years because they haven’t been picked up or we haven’t received the picture to compelte them.  However we’re honoured we can treasure these items until families are ready for them, it just isn’t possible.

So while we do our best to keep everything in tack, after 3-6 months, there really is no guarantee.  Especially if it’s been an item we have had for years and a new owner takes over, it’s not likely your item will still be available.  If it’s been a while since you picked up, contact the local artist.

Can you ship a finished product through the mail?
We discourage shipping finished products as you risk extensive damage to your one-of-a-kind keepsake; damage that cannot be undone.
If you are moving to another city, please allow yourself enough time to come and pick up your WP Creations’ keepsake before relocating.
That said, we have shipped a few pieces and many local deliveries have shipped successfully  and those going overseas were broken.

I have previous WP Creation keepsakes, is there any guarantee that my new keepsake will look exactly like my other ones?"

No two children are alike therefore no two keepsakes .  Suppliers, paints, materials, engraving options and sizes change and evolve over time.

We cannot guarantee that your new keepsake will look exactly like the others.  In fact, it’s safe to say every keepsake will be different.

Do you travel to my house or do I come to you?

We offer two types of appointments. Virtual sessions or in person appointments at our own locations.  Reach out to an artist to pick the right appointment style for you.

WP Creations has locations all across Canada, hopefully there is a location close to you. If you want to learn more about owning your own home based WP Creations franchise, click here for info

Refund Policy

Since our keepsakes are handcrafted, each one is custom made and unique to the individual and therefore non-refundable. DIY is an amazing opportunity to be a part of the experience and it’s important to know that the quality may not be the same quality achieved from one of our WP Creations’ artists.

Should there be any discrepancies with your order, be sure to let me know within 24 hours of your purchase date. Should you not notify us of any discrepancies, and some are determined at a later time, you will be fully responsible for all costs associated with the required changes.

Online Orders: Should you receive your order and it is not what you purchased, let us know within 48 hours of receiving it.  If we made a mistake with your order, we will make it right.

If there was a mistake when the purchaser placed the order,  the purchaser can be refunded (less shipping) and the item must be returned at the purchaser’s expense. Once WP Creations has received the item, the refund will be processed within  7-10 business days.  New shipping charges might apply if new materials are sent out.

I've already had my appointment, Is it too late to redeem a coupon/promotion?

All coupons or promotions must be presented and redeemed at time of appointment and cannot be honoured after payment has been processed.  Sometimes promotions or coupons will appear after your appointment and however we respect the desire to want to redeem them, we cannot go back and edit our point of sale system to do so. 

BUT good news! Sign up for our newsletter here  or follow us on Facebook to hear about coupons/promotions.  This way, you can check to see what’s coming your way next time before you book.

Our promotions are gifts at that time and are not guaranteed on future orders.

E-Gift Cards

How do I purchase an E-Gift Card

E-Gift Cards are conveniently purchased through online at WPCreations.com and you’ll be able to redeem them online for deliery anywhere in North America.

They are  also valid in any of our Canadian studios (not redeemable instudio in Quebec).  You’ll be able to print the e-gift card or email it directly to the recipient with a custom msg.

When you purchase your e-gift card, many of our Canadian locations have printed copies for you to transfer the GC code to. This makes them even nicer to include in your card 🙂

If purchasing an E-Gift Card in Quebec  or the U.S. , you may only redeem it online.  If you want to use it in studio for our lifecasting and raised impression products, you must purchase it from each individual location and it is then only redeemable at that location and not online.

Is my gift certificate redeemable at any location?

Yes!  All our E-Gift Cards are purchased online and issued their own unique number.  They can be redeemed online for any order in North America.  If you want to book an appointment to use your e-gift card, they are redeemable at all locations across Canada excluding the province of Quebec.

Can the E-Gift Card be used towards any product?

Most definitely!  That being said, our LifeCasting and Raised Impression products require an in studio appointment (any Canadian location)  for us to take the hand/footprint cast or impression.  If these are the products that most excite you/the recipient, please be sure to check if there is a location available in that area prior to purchasing your E-Gift Card.

How will I receive the E-Gift Cards?

E-Gift Cards are sent via email to whichever email you key in the recipient box.  It is recommended that you send to yourself and then forward or print for the recipient.  They are only sold electronically through our WP Creations website. Many of our individiual locations  do  have printed copies of the GC that they can provide you with.  Simply add the GC# and $ value to any printed GC and they’ll make a great addition to any card!

My e-gift card starts with WP, how do I redeem it online?

We’ve improved our e-gift card platform to provide our clients with more options. Therefore if you have a previous  e-gift card that is not working, we will just need to issue you a new number.  If you’re redeeming it in studio, there is absolutely nothing to be changed.  If you’re redeeming it online, please email Jamie@WPCreations.com the e-gift card number, your name, the senders information and date it was sent if remembered. 🙂    Once validated, you’re good to go!

How long does it take for the E-Gift Cards to be sent?

E-Gift Cards are system generated so they usually arrive in your inbox within a few minutes.  If there are payment delays with your credit card processor or with Paypal, this could be delayed further until the issue is resolved.  Be sure to check your spam or junk mail while you wait.  If you haven’t received it within 3 hours, please email info@wpcreations.com for immediate assistance.

What happens if I don't receive the E-Gift Card right away?

Please check your junk box.  Technology can often be a wonderful thing but with a variety of email servers and filters, it’s not uncommon for any email to go to your junk box, especially if it’s the first time receiving an email from our WP Creations website.  If you find our email there, please click it and mark it as not junk so that your system knows we’re friends.  We find any Hotmail accounts find our firsts emails in their junk box so in this case, definitely send theE-Gift Card to yourself rather than the recipient.

Are there any refunds for E-Gift Cards or are they transferrable?

Our refund policy does not include E-Gift Cards. Therefore please be sure you’re most comfortable with the description/details of our E-Gift Cards prior to purchase.  Should you have any questions that weren’t answered, you may email us at info@WPCreations.com and we’ll be happy to help.

They are transferable so should you not have a use for your E-Gift Card, you may simply gift it to another family.  Since we have locations all across Canada and people love what we do, you’ll have no problem finding another family who would love this gift!

If you’re purchasing for someone who resides in the province of Quebec or in the U.S., please note that the e-gift cards can only be redeemed online at www.WPCreations.com

LifeCasts & Shadow Boxes

How do I Purchase a Shadow Box or LifeCast?

Visit our website wpcreations.com to see which keepsake is right for you. Then click here to find an artist you’d like to work with.  You may reach out to them and have an invoice sent to you or you may place your order online.  They will then reach out to you within 24 hours to gather remaining details and discuss our virtual vs in person appointment options.  Find an artist here.

Live out of town? Our products are now available to anyone in North America.  We’ll provide you with the materials and a virtual artist along the way.  You’re never have to do it yourself. Please click here to shop online and find the location you’d like to assist you.

Pricing

Pricing varies depending on the age of the person.  Babies under 12 months are one price and children 13 months+ up to an adult are a slighter higher price. This is due to the amount of additional material required as well as the number of times we might have to recast to receive a quality mould. Please speak to your artist for pricing information.

DIY LifeCasts and Shadow Box FAQ

Will my DIY life casts have the same quality as a WP Creations artist?  Half of the fun is the experience in creating beautiful keepsakes of your own kiddos.  It’s fair to say that even though you’re supported by the artist you purchased the DIY kit from, the quality of your product will not have the same look as an artist with the full experience and training that they have.  If quality is of huge concern, we recommend you refrain from purchasing the DIY kit and booking an appointment at one of our locations.

What if I don’t like how the quality turned out?  Always have this honest conversation with your WP Creations artist prior to any framing or mounting of your casts.  There may be options to purchase additional moulding material to support you during this time.

What kinds of supports are available to me during the DIY process?  Our artists can arrange pick up, delivery or shipping of materials to you depending on schedules and where you reside.  They will provide you with easy to use online booking tools to set up these dates and to set up your virtual appointment session where they can be with you through video while you take the moulds of your child’s hands and feet.  They will then continue to guide you with next steps on how your product gets completed.  If you’re local, you’ll simply need to get the moulds back to us that same day and we’ll do the rest of the work!  If you’re out of town, we will continue to offer guidance on the pouring, cleaning etc process.  Framing is also an option for people out of town.  We even have a DIY support page here for you to review for extra guidance

Can I order just the casting material? Yes you may just purchase the kit to start.  In the event you are not satisfied with your casts, you may keep the unfinished casts as is.  In the event you love your casts because you taking them is what makes them extra special, you may have them framed in a shadow box or mounted on granite. The online store you shopped at should provide you with just the frame option during the ordering process.  If you need assistance, reach out to the artist that has been supporting you.

Can I order just the frame? Yes you may visit any of these online stores and order just the frame. It will come complete and you simply need to pry back the framing points to get to the back mat.  The back mat is where you’ll attach any of your own DIY items.

What is the ideal age to get the following products created?

The question we like to ask you is what would you like to have captured as a memory frozen in time for years to come.  Would you prefer having your child cast while their hands/feet are still very small or would you like to capture a milestone?  We have cast babies as young as 1 day old to adults at 86.  The choice is ultimately yours. …. There may, however, be size restrictions on certain styles of products.
See below for more information

Shadow Boxes/LifeCast Statues/Classic Mini with Casts: Casts for Shadow Boxes and LifeCasts can be done at any age. There may, however, be size restrictions on certain styles.  Most shadow box styles contain casts with children under 12 months unless you see it’s a sibling/family shadow box.
Please contact the LifeCasting Artist closest to you, they will be happy to answer any of your questions.

Raised Impressions/Classic Mini with Impression: Hand prints for Raised Impressions up to 5 years of age; footprints up to 1 year old.

Jewelry – Fingerprint Pendants: any age.
Note: young children rarely have detailed fingerprints. As a rule, the younger the child, the smaller and less-detailed the print.
We take a child’s toe print from birth up to 3 years (so we can capture their adorable ‘toe crinkle’) and their thumbprint at 3 years of age and over.

We can also work with ink prints if the person/child is not able to come in for an appointment.

Jewelry – Dog Tag Pendants: any age.
Note: Impressions often look different on Dog Tags as compared to other pendants; there is more surface area surrounding the print, therefore the overall look of the print when in a Dog Tag can look very different than a heart, oval or circle pendant.

We can also work with ink prints if the person/child is not able to come in for an appointment.

Jewelry – Handprint/Footprint Pendants: any age from newborn to seniors
Note: this pendant focuses more on the unique shape of one person’s hand or footprint.  Fine lines can often transfer through but it depends on the quality of the ink print provided to us.

You can either provide us with ink prints or one of our artists can take the ink prints for you.

Digital Prints: Any age as we use an ink print of someone’s fingerprint or hand/footprint.

To have one of our keepsake pieces created, you may visit our online store WPCreations.com and upload the ink/digital print you would like us to create in your pendant.

Inkless Prints:
Our inkless print kits are amazing in that you can have an ink print created without the use of actual ink!  It’s a treated wipe and paper system that is used worldwide to capture child’s hands/feet and fingerprints.  This system can be used for any age as our kit includes a 8.5×11 inch paper so as long as your hand/foot fits within this size, you’re good to go.
To have an ink print created, you can either visit one for our studios for them to take the prints for you or you can order your own kit through our online store.

Have your own prints already taken? Great! Visit our online store to see what fabulous keepsakes we can create using any hand/footprint image you have.  Simply scan it in during your ordering process.  Don’t have a scanner?  Pictures are ok however it does cause some problems with some of our keepsakes so we prefer scans.  Therefore, you can download any app on your phone to scan your image.  Scanner Pro has been an app our artists have used for years.

DIY Impression Kits:
We’re super excited about our DIY Impression kits.  These can be done at any age however we recommend for children under 5 years of age.  Each kit initially comes with enough material to take 1 hand or foot impression for a child under 12 months.  If your child is older than 12 months, you can add a ‘refill’ kit to your initial kit purchase and additional impression material will be given to permit for the larger impression.  You may order sever ‘refill’ kits at time of purchase for either larger prints or several prints.

We realize the importance of capturing several special moments of your child’s growth.  Therefore we will always encourage you to book an appointment with one of our lifecasting artists to see what fabulous keepsakes they can create for you but we also want you to be a part of these moments too.  This is why we have our DIY line so you too can create some of the fun.   You can order a kit from one of our studios or from our online store.

Before my appointment, what should I know about LifeCasting/Classic Mini with casts?

Can I add glass to a Classic Mini frame?
No, this frame has been designed to have no glass so that you can touch and feel the casts.  If you  want glass, I recommend ordering a single window shadow box.

What color mats or frames are available for the Classic Mini?
The mats are available in black or white and the frame is available in black only.   Our single shadow box style has other options available.

Can I upgrade the Classic Mini to a different color mats or frame?
No, that’s what our other frames are for.  Customization.  This frame is meant to stay simple and priced so low as our supplier is able to mass produce the frame shell and mats.

How long will my appointment be?
Most appointments are typically an hour but depending on the age of the child and type of frame you’re ordering, the LifeCasting Artist might book you in for an hour.  The lifecasting portion of the appointment typically takes far less time than deciding on how you want your item customized.

How should a baby be?
Having baby a little more relaxed can help with your WP Creations’ experience. Therefore, following some of the suggestions below will make your experience with us even more amazing.

  • Plan to have your baby arrive a little sleepy (but not overtired)
  • Perhaps waking the baby earlier in the morning or from a nap, and/or bathing him/her before you come might be helpful if you’re willing
  • If there is a favourite toy or rattle for your baby, please bring that too as it can be very helpful as a distraction
  • Feeding baby during a lifecasting appointment is the best distraction for the casting process. 
  • I appreciate your understanding in possibly altering his/her regular schedule for the appointment.  Having baby calm during casting will ensure we get as detailed of prints as possible, and will avoid having to book a second appointment, which may be necessary if detailed casts are not achieved. Similarly, we may have to look at other comparable keepsakes if attempts at good casts are unsuccessful.
  • Please trim your child’s nails prior to your arrival

How long will my child have to remain still?
Remember, we are trained professionals and have mastered the art of capturing prints of wiggly hands and feet.
Our system of capturing prints and our unique mold material (free of dye or perfume) will make the process easier than you may think.
We will guide you and your child through the process and we will work with you to ensure we capture the best print possible.

My baby/child moves a lot and won’t sit still. Will you still be able to cast them?
Yes, as Canada’s original baby LifeCasting company (since 2001), we have plenty of experience working with babies and children.
In other words – we know what we are doing! If we’re unable to capture the quality piece at your first appointment, we will call you back to try again (although it is rare that we wouldn’t be able to capture your child’s prints at their initial appointment)

I would like an open/closed hand or open/curled toes, is this possible?
There is no way to control the positioning or final placement of the child’s hand or foot. Babies are unpredictable, by nature, and will move freely in our mold material until the “30-second setting period.” The child’s hand/foot position at this ‘set time’ time will determine its final position. The same holds true for our raised impressions.  Sometimes the fingers or toes are placed closer together and sometimes they are spread apart.
Although we will try our best, as mentioned above, there are no guarantees on hand/foot placement or positioning.  After all, this is what makes it unique to your baby.
For this reason, we cannot offer refunds based on things that are out of our control.

Is your moulding material safe?
The moulding material we use is made exclusively for us; it is a comfortable ‘bathwater warm’ temperature, free of dyes and perfumes,  and safe to use on baby’s delicate skin. The hand or foot will be in the (bathwater warm) mold material for approximately 60 seconds in total.
During that time, the child can wiggle and move for the first 20-30 seconds, after which a setting process occurs which turns the liquid into a gel-like solid.
When mold material starts to set, we strive for as little movement as possible in order to capture lots of detail.
During the ‘setting time’ (which lasts approximately 6-10 seconds) we will distract your child until the mold sets to a soft rubber texture.
Remember, even while setting, the temperature is comfortably warm, often young babies do not notice or mind.
After the mold is set, we gently remove the hand or foot from the mold – and your part is done.

What clothing should we wear?
Even though our moulding material comes off extremely easy from baby and children’s delicate skin, it tends to adhere to anything that is porous.  So please neither parent or child should wear their best attire. Nor should you bring any facecloths or blankets that are your favourite just in case they should come into contact with our material.

If I’m ordering a LifeCast Statue, what colour/style of granite do you offer?
Every piece of granite, as the Statue it is holding, is unique, no two pieces are alike.
Colours and sizes will vary by location. Please let your local WP Creations’ representative know if you prefer a light or dark colour, as well as a larger or smaller piece of granite. They will do their best to accommodate you, however there is never an exact match.

Do you ship your castings away to be made?
We are proud to say we create all of our castings on-site in our studios and workshops.
This way we can spend careful time and attention on each one as required.
Professional framing is also done on-site.

I have previous WP Creation keepsakes, is there any guarantee that my new keepsake will look exactly like my other ones?
No two children are alike therefore no two keepsakes .  Suppliers, paints, materials, engraving options and sizes change and evolve over time.

We cannot guarantee that your new keepsake will look exactly like the others.  In fact, it’s safe to say every keepsake will be different therefore there are no refunds on any keepsake which is deemed a quality piece by our head office.

If I’m purchasing unmounted casts or a LifeCast statue, how do I protect them?
Cleaning: When cleaning it is recommended to lightly dust using a cloth or duster.  Avoid applying any water or cleaning products to the casts as this can cause them to turn mouldy & deteriorate.

Framing:Discolouration can happen overtime especially if not mounted behind glass in a frame.  Therefore the best way to prevent this is to have them mounted in a frame with glass.

Finishing: Our castings come in three finishes; Natural, Sealer and Pearl

Natural Finish: There is no protective coating on the product.  Therefore if it comes in contact with water or a water substance you run the risk of damaging the product either through deterioration or causing the product to become mouldy.
Cleaning – Recommended to use a duster or dry cloth

Sealer Finish: Over time if exposed to direct sun the casts could run the risk of turning yellow.
Best to keep your product out of the direct sunlight as well as avoid contact with water or water substances you run the risk of damaging the product either through deterioration or causing the product to become mouldy.
Cleaning – Recommended to use a duster or dry cloth

Pear Finish: Recommended. Our pearl finish is recommended as it is the stronger finish.  Over time it keeps its finish however, as with the sealer and natural finishes it is best to keep them out of direct sunlight.  Avoid contact with water or a water substance you run the risk of damaging the product either through deterioration or causing the product to become mouldy.

Cleaning – Recommended to use a duster or dry cloth

When will my product be completed and when must I pick it up by?
Shadow Boxes: completed in 8 weeks
LifeCast Statues: completed in 6 weeks
Classic Mini: Completed in 4 weeks
All items MUST be picked up within 3 weeks of being notified they are completed.

If my product requires a picture, what should I know before?

I am ordering a Shadow Box/Framed Raised Impression with a picture, when is my picture required?
Ideally (in the perfect world), you will bring your picture with you at time of your appointment, this will ensure you will receive your product without delay.
Pictures are required within 4-6 weeks unless otherwise communicated.  Realize all our pieces are custom-ordered, therefore that your order cannot be moved further in the process and your frame is not typically ordered until we have your picture.

I am purchasing a Shadow Box/Framed Raised Impression, do you take the picture or do I bring it?
When investing in a timeless keepsake such as a shadow box, it is important to choose a picture with which you’ll be pleased for years to come. We are not photographers and will not be taking your child’s picture. It is up to you to provide us with a picture of your choice; we will then custom-mount it into the frame and seal the back with a dust mat. See above for more detail on when we need your photo for your order.

Why does the picture need to be ‘watermark free’?
Pictures with photographers’ watermarks will not be framed in any WP Creations’ product. This is proprietary to the photographer. You may be asked for a release of copyright should this scenario arise.

Product completion time frames and important details

How long does it take to have the following items completed?
Unframed Raised Impression: up to 4 weeks
Framed Raised Impression/Shadow Box: up to 8 weeks
LifeCasting and Unmounted Casts: 4-6 weeks
Personalized Jewelry: up to 6 weeks
Notes/Designs/Sound Wave jewelry: up to 8 weeks
Photo Crystals: up to 4 weeks.

Why such long timelines for completion?
All our products are custom-made one-at-a-time, we take a lot of time and care to ensure they are detailed, cleaned, dried, and properly sealed for longevity.
For most items, we must place custom orders for supplies, mats, laser engraving, engraving plates etc.

What if I need my item sooner as it’s being presented as a gift?
If you need your items for an event that is sooner than completion time, feel free to print this cute little poem or choose additional ones here to announce your gift will be coming soon.

How long, after my order is completed, do I have to pick it up?
Because we want you enjoying your unique WP Creations item as soon as possible, and also because we cannot guarantee it’s safety if you leave it with us for an extended amount of time, items MUST be picked up within 3 weeks of completion.

What happens if I do not pick my order up in time?
You are required to pick up your keepsake item within 3 weeks of it’s completion.
We would hate for anything to happen to your treasured keepsake if we have to move it from place to place while we create other customers’ orders; for this reason, we would really appreciate you picking up your items soon after they are ready.
WP Creation Franchise locations are not responsible for possible damages of items picked up after this deadline.

Can you ship a finished product through the mail?
We discourage shipping finished products as you risk extensive damage to your one-of-a-kind keepsake; damage that cannot be undone.
If you are moving to another city, please allow yourself enough time to come and pick up your WP Creations’ keepsake before relocating.

I have previous WP Creation keepsakes, is there any guarantee that my new keepsake will look exactly like my other ones?"

No two children are alike therefore no two keepsakes .  Suppliers, paints, materials, engraving options and sizes change and evolve over time.

We cannot guarantee that your new keepsake will look exactly like the others.  In fact, it’s safe to say every keepsake will be different.

Raised Impressions

How do I Purchase a Raised Impression? (Framed or Unframed)

Visit our website wpcreations.com to see which keepsake is right for you. Then click here to find an artist you’d like to work with.  You may reach out to them and have an invoice sent to you or you may place your order online.  They will then reach out to you within 24 hours to gather remaining details and discuss our virtual vs in person appointment options.  Find an artist here.

Live out of town? Our products are now available to anyone in North America.  We’ll provide you with the materials and a virtual artist along the way.  You’re never have to do it yourself. Please click here to shop online and find the location you’d like to assist you.

What is the ideal age to get the following products created?

The question we like to ask you is what would you like to have captured as a memory frozen in time for years to come.  Would you prefer having your child cast while their hands/feet are still very small or would you like to capture a milestone?  We have cast babies as young as 1 day old to adults at 86.  The choice is ultimately yours. …. There may, however, be size restrictions on certain styles of products.
See below for more information

Raised Impressions/Classic Mini with Impression: Hand prints for Raised Impressions up to 5 years of age; footprints up to 1 year old.

Before my appointment, what should I know about Raised Impressions/Classic Mini with Impression?

Can I add glass to a Classic Mini frame?
No, this frame has been designed to have no glass so that you can touch and feel the raised impressions.  If you  want glass, I recommend ordering a single framed impression style.

What color mats or frames are available for the Classic Mini?
The mats are available in black or white and the frame is available in black only.   Our single framed impression style has other options available.

Can I upgrade the Classic Mini to a different color mats or frame?
No, that’s what our other frames are for.  Customization.  This frame is meant to stay simple and priced so low as our supplier is able to mass produce the frame shell and mats.

How long will my appointment be?
Most appointments are typically half an hour. The impressions take only a few seconds and the rest of the appointment is discussing how you want your keepsake customized.

How should a baby be?

Baby should have a full tummy so please feed prior to your arrival.  If you are having both raised impressions and castings done, it is best to feed your baby while you’re here and do the raised impression at the very end.

I appreciate your understanding in possibly altering his/her regular schedule for the appointment.  Having baby calm during impressions will ensure we get as detailed of prints as possible, and will avoid having to book a second appointment, which may be necessary if quality impressions are not achieved. Similarly, we may have to look at other comparable keepsakes if attempts at good impressions are unsuccessful.

If my keepsake is unframed, do you write their name on it?
Yes we do handwrite your child’s name and age on the back of the keepsake in grey or black coloring.

If I have a ‘Free Raised Impression Voucher’ is there a session fee or minimum purchase required?
No, there is no session fee or minimum purchase and YES it is really FREE!  We will take one impression of your child’s hand and one of their foot for you to decide which you want us to create.
We want you to experience the joy of getting your child’s impression taken, and to own something we feel you will treasure for a lifetime.

We are also confident you will love your new keepsake so much you tell other Moms and Dads about us and what we do.
All too often we hear from disappointed parents how they wished they had heard of WP Creations when their children were younger.
We are trying to rid the world of disappointed parents who may have missed the chance to capture their young child’s prints and enjoy comparing them as they grow older.

Will you be able to get an open hand for a raised impression?
We receive this question a lot! It’s quite common for a parent to be unsuccessful at getting their child’s hand to stay open; however (remember we are professionals here at WP Creations), we can confidently say that most of the time we are successful at getting an open hand in a Raised Impression.

So… the answer is yes, we will most likely be able to get your child’s hand open. ☺

Can my unframed Raised Impression break?
Unframed raised impressions are similar to a ceramic keepsake and we all know, if dropped, they can shatter.
You can frame it at the time of the appointment, this not only helps reduce your overall costs = you save money! but also reduces the risk of your treasured keepsake getting broken. Don’t risk having your precious keepsake broken as your heart might just shatter too 🙁

Can I bring my Raised Impression back to be framed at a later date?
Yes you can, but full retail pricing will then apply.

Do you ship your raised impressions away to be made?
We are proud to say we create all of our raised impressions on-site in our studios and workshops.
This way we can spend careful time and attention on each one as required.
Professional framing is also done on-site.

I have previous WP Creation keepsakes, is there any guarantee that my new keepsake will look exactly like my other ones?

No two children are alike therefore no two keepsakes .  Since our keepsakes are handmade with love, they vary in style with each WP Creations artist.  Also, suppliers, paints, materials, engraving options and sizes change and evolve over time which will create the most noticeable difference.

We cannot guarantee that your new keepsake will look exactly like the others.  In fact, it’s safe to say every keepsake will be different therefore there are no refunds on our products.

When will my product be completed and when must I pick it up by?
Unframed Impressions: completed in 4 weeks
Framed Impressions: completed in 8 weeks
Classic Mini: Completed in 4 weeks
All items MUST be picked up within 3 weeks of being notified they are completed. [/toggle]

If my product requires a picture, what should I know before?

I am ordering a Shadow Box/Framed Raised Impression with a picture, when is my picture required?
Ideally (in the perfect world), you will bring your picture with you at time of your appointment, this will ensure you will receive your product without delay.
Pictures are required within 4-6 weeks unless otherwise communicated.  Realize all our pieces are custom-ordered, therefore that your order cannot be moved further in the process and your frame is not typically ordered until we have your picture.

I am purchasing a Shadow Box/Framed Raised Impression, do you take the picture or do I bring it?
When investing in a timeless keepsake such as a shadow box, it is important to choose a picture with which you’ll be pleased for years to come. We are not photographers and will not be taking your child’s picture. It is up to you to provide us with a picture of your choice; we will then custom-mount it into the frame and seal the back with a dust mat. See above for more detail on when we need your photo for your order.

Why does the picture need to be ‘watermark free’?
Pictures with photographers’ watermarks will not be framed in any WP Creations’ product. This is proprietary to the photographer. You may be asked for a release of copyright should this scenario arise.

Product completion time frames and important details

How long does it take to have the following items completed?
Unframed Raised Impression: up to 4 weeks
Framed Raised Impression/Shadow Box: up to 8 weeks
LifeCasting and Unmounted Casts: 4-6 weeks
Personalized Jewelry: up to 6 weeks
Notes/Designs/Sound Wave jewelry: up to 8 weeks
Photo Crystals: up to 4 weeks.

Why such long timelines for completion?
All our products are custom-made one-at-a-time, we take a lot of time and care to ensure they are detailed, cleaned, dried, and properly sealed for longevity.
For most items, we must place custom orders for supplies, mats, laser engraving, engraving plates etc.

What if I need my item sooner as it’s being presented as a gift?
If you need your items for an event that is sooner than completion time, feel free to print this cute little poem or choose additional ones here to announce your gift will be coming soon.

How long, after my order is completed, do I have to pick it up?
Because we want you enjoying your unique WP Creations item as soon as possible, and also because we cannot guarantee it’s safety if you leave it with us for an extended amount of time, items MUST be picked up within 3 weeks of completion.

What happens if I do not pick my order up in time?
You are required to pick up your keepsake item within 3 weeks of it’s completion.
We would hate for anything to happen to your treasured keepsake if we have to move it from place to place while we create other customers’ orders; for this reason, we would really appreciate you picking up your items soon after they are ready.
WP Creation Franchise locations are not responsible for possible damages of items picked up after this deadline.

Can you ship a finished product through the mail?
We discourage shipping finished products as you risk extensive damage to your one-of-a-kind keepsake; damage that cannot be undone.
If you are moving to another city, please allow yourself enough time to come and pick up your WP Creations’ keepsake before relocating.

I have previous WP Creation keepsakes, is there any guarantee that my new keepsake will look exactly like my other ones?"

No two children are alike therefore no two keepsakes .  Suppliers, paints, materials, engraving options and sizes change and evolve over time.

We cannot guarantee that your new keepsake will look exactly like the others.  In fact, it’s safe to say every keepsake will be different.

Jewelry

How do I Purchase Finger/Toeprint Jewelry?

Visit our website wpcreations.com to see which keepsake is right for you. Then click here to find an artist you’d like to work with.  You may reach out to them and have an invoice sent to you or you may place your order online.  They will then reach out to you within 24 hours to gather remaining details and discuss our virtual vs in person appointment options.  Find an artist here.

Live out of town? Our products are now available to anyone in North America.  We’ll provide you with the materials and a virtual artist along the way.  You’re never have to do it yourself. Please click here to shop online and find the location you’d like to assist you.

What method of payments do you accept?

Online: Credit cards or paypal
In Studio: Cash, credit card and e transfers are available at all locations.

Full payment is due at time of order

What is the ideal age to get the following products created?

The question we like to ask you is what would you like to have captured as a memory frozen in time for years to come.  Would you prefer having your child cast while their hands/feet are still very small or would you like to capture a milestone?  We have cast babies as young as 1 day old to adults at 86.  The choice is ultimately yours. …. There may, however, be size restrictions on certain styles of products.
See below for more information

Jewelry – Fingerprint Pendants: any age.
Note: young children rarely have detailed fingerprints. As a rule, the younger the child, the smaller and less-detailed the print.
We take a child’s toe print from birth up to 3 years (so we can capture their adorable ‘toe crinkle’) and their thumbprint at 3 years of age and over.

We can also work with ink prints if the person/child is not able to come in for an appointment.

Jewelry – Dog Tag Pendants: any age.
Note: Impressions often look different on Dog Tags as compared to other pendants; there is more surface area surrounding the print, therefore the overall look of the print when in a Dog Tag can look very different than a heart, oval or circle pendant.

We can also work with ink prints if the person/child is not able to come in for an appointment.

Jewelry – Handprint/Footprint Pendants: any age from newborn to seniors
Note: this pendant focuses more on the unique shape of one person’s hand or footprint.  Fine lines can often transfer through but it depends on the quality of the ink print provided to us.

You can either provide us with ink prints or one of our artists can take the ink prints for you.

Digital Prints: Any age as we use an ink print of someone’s fingerprint or hand/footprint.

To have one of our keepsake pieces created, you may visit our online store WPCreations.com and upload the ink/digital print you would like us to create in your pendant.

Inkless Prints:
Our inkless print kits are amazing in that you can have an ink print created without the use of actual ink!  It’s a treated wipe and paper system that is used worldwide to capture child’s hands/feet and fingerprints.  This system can be used for any age as our kit includes a 8.5×11 inch paper so as long as your hand/foot fits within this size, you’re good to go.
To have an ink print created, you can either visit one for our studios for them to take the prints for you or you can order your own kit through our online store.

Have your own prints already taken? Great! Visit our online store to see what fabulous keepsakes we can create using any hand/footprint image you have.  Simply scan it in during your ordering process.  Don’t have a scanner?  Pictures are ok however it does cause some problems with some of our keepsakes so we prefer scans.  Therefore, you can download any app on your phone to scan your image.  Scanner Pro has been an app our artists have used for years.

Before my purchase, what should I know about Sentiments in Silver Jewelry?

How long will my appointment be?
Most appointments are typically 15 minutes. The impressions take only a few seconds and the rest of the appointment is discussing how you want your keepsake customized. Handprint/Footprint/Digitalprint/Kids Designs/ Your Notes/Drawings/Soundwaves/Sonograms can be done without an appointment.  Find a location nearest you, discuss which product you’d like, scan and email in your image, pay via invoice.

How detailed will the print on my necklace be?
Each of our Silver Print pendants is hand-crafted, therefore no two pieces are alike.
The print you receive will be YOUR loved ones prints captured at the time of your appointment.
It is important to remember that each piece is unique – just as each child and child’s print is unique.
Since your child’s print is unique to them, and no two are alike; therefore, the amount of detail that comes through in the print will vary, both from child to child, as well as differ when comparing children at different ages.

In general, the rule of thumb is: the younger the child, the less-detailed the print.
Having said that, however, we have seen younger babies with very detailed prints, and older babies with very little detail in their prints.
While there is no way to guarantee detailed lines, we can guarantee to capture the shape and grooves and crevices of your child’s print at time of your appointment.

What if my necklace comes back with very little print?
As explained above, there is no way to guarantee a detailed print on your pendant or for your pendant to look exactly like others.
Remember however, the pendant you receive will be that of your child and it will reflect your child’s individuality.
For this reason, as I am sure you can understand, we cannot offer refunds on jewelry.

Can the prints fade over time?

While we would like to say no, we have found on a few rare occasions this has happened.  Very fine prints and pendants that are exposed to certain elements can fade over time.
We recommend you not sleep with your pendant on, don’t shower with it, avoid swimming pools, hairspray, perfume etc.

Dark Pendants: Please do not clean the pendant with jewelry cleaner as this will remove the wax coating and oxidizing.  Only use the jewelry cloth that is provided at time of purchase.

Shiny Pendants: If you ordered a shiny unoxidized pendant, then you can go ahead and use jewelry cleaner as the natural oxidizing that occurs overtime will yellow your pendant

Can I wear my necklace all the time? (All day every day)

In the many years we have been selling jewelry we truly find one person’s experience completely different than the rest. Therefore it’s safe to say, the more you treasure it and not expose it to chemicals, fragrances and friction, the more vibrant it will remain. Wearing your jewelry often does prevent tarnishing which is a good thing but it also exposes it to more of natures elements which can wear it down overtime.

It might not quite be the answer you were looking for but our advice is to treat it well and enjoy the memories it gives you.

Want to learn more about our pendants?
Click here to watch a video

Do you take the prints for the pendants?

For our toeprint/fingerprint jewelry, we take the print in our studios, or alternatively you can order a putty kit to take the print yourself. The kits can be purchased in studio or online at wpcreations.com.  If you only have an ink print of the person you want on the pendant, we can work with that too.

For our handprint/footprint jewelry, you can either provide us with an ink print, order an inkless print kit, or we do offer ink printing services in studio using an inkless print process.

Will the Swarovski Birthstone Crystals cause any damage to the Fingerprints, Inkless prints or designs?

The Birthstones will sway on the pendant and therefore cause the prints or designs to fade where the friction occurs.  

I have previous WP Creation keepsakes, is there any guarantee that my new keepsake will look exactly like my other ones?

No two children are alike therefore no two keepsakes are alike.  Suppliers, paints, materials, engraving options and sizes change and evolve over time.

We cannot guarantee that your new keepsake will look exactly like the others.  In fact, it’s safe to say every keepsake will be different therefore there are no refunds on our products.

When will my product be completed and when must I pick it up by?
Finger/toeprints: completed in 6 weeks
Hand/footprints: completed in 6 weeks
Kids Designs/Your Notes-Drawings/Sound Waves/Sonograms: completed in 6 weeks
Digital prints: completed in 6 weeks
If purchased through our online store, we can ship directly to you.  If purchased in studio, all items MUST be picked up within 3 weeks of being notified they are completed.

I have previous WP Creation keepsakes, is there any guarantee that my new keepsake will look exactly like my other ones?"

No two children are alike therefore no two keepsakes .  Suppliers, tools, materials and sizes change and evolve over time.

We cannot guarantee that your new keepsake will look exactly like the others.  In fact, it’s safe to say every keepsake will be different.

I've already made my purchase. Is it too late to redeem a coupon/promotion?

All coupons or promotions must be presented and redeemed at time of appointment and cannot be honoured after payment has been processed.  Sometimes promotions or coupons will appear after your appointment and however we respect the desire to want to redeem them, we cannot go back and edit our point of sale system to do so. 

BUT good news! Sign up for our newsletter here  or follow us on Facebook to hear about coupons/promotions.  This way, you can check to see what’s coming your way next time before you book.

Our promotions are gifts at that time and are not guaranteed on future orders.

DIY Kits

Before my purchase, what should I know about inkless prints of my child's hands/feet?

Can my inkless prints fade?
Yes the prints have been known to discolour over time but the good news is, if you prefer to keep them grey or black, you can photocopy them.

Is the Inkless Print safe for my child?
Yes, they are commonly used throughout the world in police stations, hospitals and birthing centers etc. This company became the exclusive provider of fingerprint materials for the National Child Identification Program in 2005.
They were also distributed through American Football Coaches Association (AFCA) and the National Children Identification Program to distribute child identification kits to families.

Can I use your Inkless Prints as a tattoo?
This is subjective and we suggest showing your inkless print to your tattoo artist to see if it meets the details they require.

Will the Inkless Print fade over time?
Typically these prints do not fade overtime however we do recommend avoiding leaving them in direct sunlight.

What can I do with my Inkless Prints?
Inkless prints can be used as a keepsake on their own or you can turn your inkless print into one of our products.  Currently we can create a sterling silver necklace pendant or dog tag with your prints or have them capture in one of our Crystal products 

Before my purchase, what should I know about an out of town LifeCasting Kit?

What if my kit is not successful?
We factor in a few things with each of our kits. 1. you’ve never done this before and that is why we give you a practice bag of material 🙂  2. your baby might not be in the best of moods so that is why we give you a virtual artist to guide you on how to manage your baby during the process.  You always have the option to purchase extra material either at the time of initial purchase or at a later date.r  Want my opinion? Purchase a few extra bags in the beginning because you’ll never be disappointment in having a few extra casts. There are no refunds because to be honest, the process just works….based on those that include us in the process 🙂

How does the process work?
Regardless of whether you want a frame or not, we begin with the lifecasting process.  You determine how many hands and feet you would like, place your order with an artist closest to you or within your province and once you receive the kit, you book a virtual appointment with our artist to have your moulds created.

Can I have my casts framed?
Yes, this is a unique process because once your life casts turn out as useable casts, you can place an order with your same artist. They will go through the styles and sizes we have available.  Once your frame arrives to your home, your artist will guide you on how to mount your casts and reseal your frame.

Can this kit be used for any age?
For now we are recommending these kits be used for 12 months and under.  If you have a slightly older baby who is smaller than the average baby, the containers might still work for you.  Please speak with ours artist for more information.

Be honest, what should I really know about this kit’s success?
You must realize that the kits are successful to people who are fully committed to making nit work.  You need two people for the process and each person must be a fully willing candidate. We find it more challenging for families if the second assistant in this process is not committed or excited to see the product being created.  Also, it’s so important to follow the steps the artist tells you. However tempting it might be to do it your own way, it’s really not recommended.

Can I redeem my coupon for a kit?
When we ship an out of town kit, there is actually more work involved for our artist to work with your family in creating this precious keepsake. Therefore it is rare for a coupon to be included in this special process.  You’ll have to speak with your artist to see if it will qualify.

Before my purchase, what should I know about an out of town Raised Impression Kit?

What if my kit is not successful?
Well the good news is, our materials are sent fresh therefore if you’ve left your container well sealed before you begin, you’ll be able to re roll it, flatten it and try again until you receive the desired impression.  There are no refunds because to be honest, the process just works….based on those that include us in the process 🙂

How does the process work?
Regardless of whether you want a frame or not, we begin with the raised impression process.  You determine how many hands and feet you would like, place your order with an artist closest to you or within your province and once you receive the kit, you book a virtual appointment with our artist to have your moulds created.

Can I have my raised impressions framed?
Yes, this is a unique process because once your raised impressions turn out , you can place an order with your same artist. They will go through the styles and sizes we have available.  Once your frame arrives to your home, your artist will guide you on how to mount your raised impressions and reseal your frame.

Can this kit be used for any age?
For now we are recommending these kits be used for 5 years and under.  This is because the tools we use primarily fit children of this age. 

Be honest, what should I really know about this kit’s success?
You must realize that the kits are successful to people who are fully committed to making nit work.  You need two people for the process and each person must be a fully willing candidate. We find it more challenging for families if the second assistant in this process is not committed or excited to see the product being created.  Also, it’s so important to follow the steps the artist tells you. However tempting it might be to do it your own way, it’s really not recommended.

Can I redeem my coupon for a kit?
When we ship an out of town kit, there is actually more work involved for our artist to work with your family in creating this precious keepsake. Therefore it is rare for a coupon to be included in this special process.  You’ll have to speak with your artist to see if it will qualify.

Before my purchase, what should I know about the DIY Impression kits?

Is the DIY impression kit safe for my child?
Our impression material has been used in our franchise system for over 10 years at almost 40 locations across Canada.  However, we don’t recommend your child eat the material and we do recommend you seal it with the provide acrylic sealer or a sealer of your choice.

When should I purchase an impression kit?
Our materials are fresh and therefore should be purchased no sooner than 1-2 months before they are used.  We also recommend if you’re ordering online, you make sure it won’t freeze during delivery.  Therefore it might be best to avoid winter months. If it does freeze, we  can  help you work with your impression material (see question about freezing below)  but you will  have to pick up a local acrylic paint or sealer for the impression.

Can I take an impression of my older child?
Impression kits are recommended for 5 years and younger however the older the person, the more material you’ll need to offset the larger size of print. You’ll also risk your impression breaking if it’s too thin. We recommend handprints up to 5 years of age and footprints up to only 1 year of age.

Can I take an impression of my child’s hand and foot together or my two children together?
Yes you can.  It gets a little tricky but because you’re hand carving your impression material, it can be any required size you need.  Just be sure to order enough impression material refill kits for the age of your child/children. We do recommend that this only be done for 5 years of age and younger and that you don’t flatten your material too much or you’re at risk of snapping the impression.

What happens if I didn’t use my impression kit in time and the material has hardened?
You can boil some water and just add a quarter of a teaspoon of boiling water to the bag of impression material.  Seal it tightly and knead it in for approx 30 seconds.  Wait 24 hours and see if your material is soft enough.  If it isn’t soft enough, repeat the steps until the desired softness is obtained.  If the material is too soft and sticky, flatten it and let it sit out for 10-15 minutes before you take your impression.

What happens if my impression kit freezes?
You’ll have to drain out the water from our impression material and mix the impression material with your hands for about 2-5 minutes.  Your sealer will not be useable and you’ll have to obtain your own acrylic sealer or paint. Therefore it’s recommended not to leave it in vehicles overnight during colder weather nor is it recommended to order online.

What happens if my impression kit doesn’t turn out?
The great news is with a WP Creations impression kit you can re roll your impression material and re do your impressions until you’re satisfied with it! That’s the advantage of having fresh materials to work with. 🙂

Can I take an impression of my pet?
Sure you can!  You might want to upgrade your kit depending on the size of the pet.  See product description for details or click here for our pet kit option

Can I hang my impression after completion?
Yes you can but we do not recommend that it drops as it will break.  Perhaps order a few refill kits and make a few impressions.  Some to hang, some to give as gifts, and some to put back in the box it came in to tuck away with your child’s memory box.

Can my impression break?
Yes it can break if dropped or if too much pressure is applied to it after creation. You’ll also want to ensure you don’t flatten your material more than is recommended or you risk it snapping. Perhaps order a few refill kits and make a few impressions.  Some to hang, some to give as gifts, and some to put back in the box it came in to tuck away with your child’s memory box. We are not able to offer repairs on broken impressions.

Can my impression be framed by a WP Creations artist?
Our DIY kit impressions cannot be framed in any of our frames.  When you visit one of our artists, you can have them create a raised impression of your child’s hand/footprint or pet print and then having it framed. Some size restrictions apply.

Are there any refunds on kits?
No DIY is custom to how you work with it. They do not look like our other WP Creations products.   If you’re looking for one of our WP Creations keepsakes, please book an appointment with an artist nearest you.

Photo Crystals

How do I Purchase Photo Crystals?

You can order your crystals through a local studio here or you can order online at WPCreations.com.

Before my purchase, what should I know about Photo Crystals?

What size picture is required?
Low quality (500KB- 1MB) photo is required
Since the latest technology is used to produce stunning, detailed photos, we are able to use low resolution pictures for the conversion into any crystal piece.

What kind of images should be sent?
Photos with special effects are not generally recommended as they have the potential to show up as a white mark on any of the 2D Crystals – keychains and ornaments.

Does skin color affect the quality or ability to create the crystal?
Skin color plays no role in altering the quality of your crystal keepsake

When will my product be completed and when must I pick it up by?
Any crystal product: completed in 4 weeks
All items MUST be picked up within 3 weeks of being notified they are completed.
If you order online, your crystal will be shipped directly to your home.

I've already made my purchase. Is it too late to redeem a coupon/promotion?

All coupons or promotions must be presented and redeemed at time of appointment and cannot be honoured after payment has been processed.  Sometimes promotions or coupons will appear after your appointment and however we respect the desire to want to redeem them, we cannot go back and edit our point of sale system to do so. 

BUT good news! Sign up for our newsletter here  or follow us on Facebook to hear about coupons/promotions.  This way, you can check to see what’s coming your way next time before you book.

Our promotions are gifts at that time and are not guaranteed on future orders.

Other ‘Artwork’

Can you duplicate or frame hands and feet that I had previously created?

If it is a previous WP Creations (formerly Wee Piggies & Paws) keepsake, then yes we can often frame or duplicate the items.

If you’ve created your own casts or impression or someone else had created them for you, we may be able to frame or duplicate the items.

In either scenario, we will want to know where the items were originally created and what you’d like done with them.  Once we have more information, we will be able to give you an answer.  Current product rates will apply regardless if you’re bringing back items to be framed.

Please note that in the event we fear your artwork is at risk if we work with it, we have the right to refuse to create your additional keepsake.  We value the keepsakes you have and will not intentionally put those items at risk.

In the event that you do decide to move forward with WP Creations duplicating and or framing your ‘artwork’, we will require you to sign a waiver and release.  Failure to sign this results in us not being able to move forward.  If you’d like more information, you may email info@wpcreations.com