Visit our website wpcreations.com to see which keepsake is right for you. Then click here to find an artist you’d like to work with.  You may reach out to them and have an invoice sent to you or you may place your order online.  They will then reach out to you within 24 hours to gather remaining details and discuss our virtual vs in person appointment options.  Find an artist here.

Live out of town? Our products are now available to anyone in North America.  We’ll provide you with the materials and a virtual artist along the way.  You’re never have to do it yourself. Please click here to shop online and find the location you’d like to assist you.

Will my DIY life casts have the same quality as a WP Creations artist?  Half of the fun is the experience in creating beautiful keepsakes of your own kiddos.  It’s fair to say that even though you’re supported by the artist you purchased the DIY kit from, the quality of your product will not have the same look as an artist with the full experience and training that they have.  If quality is of huge concern, we recommend you refrain from purchasing the DIY kit and booking an appointment at one of our locations.

What if I don’t like how the quality turned out?  Always have this honest conversation with your WP Creations artist prior to any framing or mounting of your casts.  There may be options to purchase additional moulding material to support you during this time.

What kinds of supports are available to me during the DIY process?  Our artists can arrange pick up, delivery or shipping of materials to you depending on schedules and where you reside.  They will provide you with easy to use online booking tools to set up these dates and to set up your virtual appointment session where they can be with you through video while you take the moulds of your child’s hands and feet.  They will then continue to guide you with next steps on how your product gets completed.  If you’re local, you’ll simply need to get the moulds back to us that same day and we’ll do the rest of the work!  If you’re out of town, we will continue to offer guidance on the pouring, cleaning etc process.  Framing is also an option for people out of town.  We even have a DIY support page here for you to review for extra guidance

Can I order just the casting material? Yes you may just purchase the kit to start.  In the event you are not satisfied with your casts, you may keep the unfinished casts as is.  In the event you love your casts because you taking them is what makes them extra special, you may have them framed in a shadow box or mounted on granite. The online store you shopped at should provide you with just the frame option during the ordering process.  If you need assistance, reach out to the artist that has been supporting you.

Can I order just the frame? Yes you may visit any of these online stores and order just the frame. It will come complete and you simply need to pry back the framing points to get to the back mat.  The back mat is where you’ll attach any of your own DIY items.

The question we like to ask you is what would you like to have captured as a memory frozen in time for years to come.  Would you prefer having your child cast while their hands/feet are still very small or would you like to capture a milestone?  We have cast babies as young as 1 day old to adults at 86.  The choice is ultimately yours. …. There may, however, be size restrictions on certain styles of products.
See below for more information

Shadow Boxes/LifeCast Statues/Classic Mini with Casts: Casts for Shadow Boxes and LifeCasts can be done at any age. There may, however, be size restrictions on certain styles.  Most shadow box styles contain casts with children under 12 months unless you see it’s a sibling/family shadow box.
Please contact the LifeCasting Artist closest to you, they will be happy to answer any of your questions.

Raised Impressions/Classic Mini with Impression: Hand prints for Raised Impressions up to 5 years of age; footprints up to 1 year old.

Jewelry – Fingerprint Pendants: any age.
Note: young children rarely have detailed fingerprints. As a rule, the younger the child, the smaller and less-detailed the print.
We take a child’s toe print from birth up to 3 years (so we can capture their adorable ‘toe crinkle’) and their thumbprint at 3 years of age and over.

We can also work with ink prints if the person/child is not able to come in for an appointment.

Jewelry – Dog Tag Pendants: any age.
Note: Impressions often look different on Dog Tags as compared to other pendants; there is more surface area surrounding the print, therefore the overall look of the print when in a Dog Tag can look very different than a heart, oval or circle pendant.

We can also work with ink prints if the person/child is not able to come in for an appointment.

Jewelry – Handprint/Footprint Pendants: any age from newborn to seniors
Note: this pendant focuses more on the unique shape of one person’s hand or footprint.  Fine lines can often transfer through but it depends on the quality of the ink print provided to us.

You can either provide us with ink prints or one of our artists can take the ink prints for you.

Digital Prints: Any age as we use an ink print of someone’s fingerprint or hand/footprint.

To have one of our keepsake pieces created, you may visit our online store WPCreations.com and upload the ink/digital print you would like us to create in your pendant.

Inkless Prints:
Our inkless print kits are amazing in that you can have an ink print created without the use of actual ink!  It’s a treated wipe and paper system that is used worldwide to capture child’s hands/feet and fingerprints.  This system can be used for any age as our kit includes a 8.5×11 inch paper so as long as your hand/foot fits within this size, you’re good to go.
To have an ink print created, you can either visit one for our studios for them to take the prints for you or you can order your own kit through our online store.

Have your own prints already taken? Great! Visit our online store to see what fabulous keepsakes we can create using any hand/footprint image you have.  Simply scan it in during your ordering process.  Don’t have a scanner?  Pictures are ok however it does cause some problems with some of our keepsakes so we prefer scans.  Therefore, you can download any app on your phone to scan your image.  Scanner Pro has been an app our artists have used for years.

DIY Impression Kits:
We’re super excited about our DIY Impression kits.  These can be done at any age however we recommend for children under 5 years of age.  Each kit initially comes with enough material to take 1 hand or foot impression for a child under 12 months.  If your child is older than 12 months, you can add a ‘refill’ kit to your initial kit purchase and additional impression material will be given to permit for the larger impression.  You may order sever ‘refill’ kits at time of purchase for either larger prints or several prints.

We realize the importance of capturing several special moments of your child’s growth.  Therefore we will always encourage you to book an appointment with one of our lifecasting artists to see what fabulous keepsakes they can create for you but we also want you to be a part of these moments too.  This is why we have our DIY line so you too can create some of the fun.   You can order a kit from one of our studios or from our online store.

Can I add glass to a Classic Mini frame?
No, this frame has been designed to have no glass so that you can touch and feel the casts.  If you  want glass, I recommend ordering a single window shadow box.

What color mats or frames are available for the Classic Mini?
The mats are available in black or white and the frame is available in black only.   Our single shadow box style has other options available.

Can I upgrade the Classic Mini to a different color mats or frame?
No, that’s what our other frames are for.  Customization.  This frame is meant to stay simple and priced so low as our supplier is able to mass produce the frame shell and mats.

How long will my appointment be?
Most appointments are typically an hour but depending on the age of the child and type of frame you’re ordering, the LifeCasting Artist might book you in for an hour.  The lifecasting portion of the appointment typically takes far less time than deciding on how you want your item customized.

How should a baby be?
Having baby a little more relaxed can help with your WP Creations’ experience. Therefore, following some of the suggestions below will make your experience with us even more amazing.

• Plan to have your baby arrive a little sleepy (but not overtired)
• Perhaps waking the baby earlier in the morning or from a nap, and/or bathing him/her before you come might be helpful if you’re willing
• If there is a favourite toy or rattle for your baby, please bring that too as it can be very helpful as a distraction
• Feeding baby during a lifecasting appointment is the best distraction for the casting process. 
• I appreciate your understanding in possibly altering his/her regular schedule for the appointment.  Having baby calm during casting will ensure we get as detailed of prints as possible, and will avoid having to book a second appointment, which may be necessary if detailed casts are not achieved. Similarly, we may have to look at other comparable keepsakes if attempts at good casts are unsuccessful.
• Please trim your child’s nails prior to your arrival

How long will my child have to remain still?
Remember, we are trained professionals and have mastered the art of capturing prints of wiggly hands and feet.
Our system of capturing prints and our unique mold material (free of dye or perfume) will make the process easier than you may think.
We will guide you and your child through the process and we will work with you to ensure we capture the best print possible.

My baby/child moves a lot and won’t sit still. Will you still be able to cast them?
Yes, as Canada’s original baby LifeCasting company (since 2001), we have plenty of experience working with babies and children.
In other words – we know what we are doing! If we’re unable to capture the quality piece at your first appointment, we will call you back to try again (although it is rare that we wouldn’t be able to capture your child’s prints at their initial appointment)

I would like an open/closed hand or open/curled toes, is this possible?
There is no way to control the positioning or final placement of the child’s hand or foot. Babies are unpredictable, by nature, and will move freely in our mold material until the “30-second setting period.” The child’s hand/foot position at this ‘set time’ time will determine its final position. The same holds true for our raised impressions.  Sometimes the fingers or toes are placed closer together and sometimes they are spread apart.
Although we will try our best, as mentioned above, there are no guarantees on hand/foot placement or positioning.  After all, this is what makes it unique to your baby.
For this reason, we cannot offer refunds based on things that are out of our control.

Is your moulding material safe?
The moulding material we use is made exclusively for us; it is a comfortable ‘bathwater warm’ temperature, free of dyes and perfumes,  and safe to use on baby’s delicate skin. The hand or foot will be in the (bathwater warm) mold material for approximately 60 seconds in total.
During that time, the child can wiggle and move for the first 20-30 seconds, after which a setting process occurs which turns the liquid into a gel-like solid.
When mold material starts to set, we strive for as little movement as possible in order to capture lots of detail.
During the ‘setting time’ (which lasts approximately 6-10 seconds) we will distract your child until the mold sets to a soft rubber texture.
Remember, even while setting, the temperature is comfortably warm, often young babies do not notice or mind.
After the mold is set, we gently remove the hand or foot from the mold – and your part is done.

What clothing should we wear?
Even though our moulding material comes off extremely easy from baby and children’s delicate skin, it tends to adhere to anything that is porous.  So please neither parent or child should wear their best attire. Nor should you bring any facecloths or blankets that are your favourite just in case they should come into contact with our material.

If I’m ordering a LifeCast Statue, what colour/style of granite do you offer?
Every piece of granite, as the Statue it is holding, is unique, no two pieces are alike.
Colours and sizes will vary by location. Please let your local WP Creations’ representative know if you prefer a light or dark colour, as well as a larger or smaller piece of granite. They will do their best to accommodate you, however there is never an exact match.

Do you ship your castings away to be made?
We are proud to say we create all of our castings on-site in our studios and workshops.
This way we can spend careful time and attention on each one as required.
Professional framing is also done on-site.

I have previous WP Creation keepsakes, is there any guarantee that my new keepsake will look exactly like my other ones?
No two children are alike therefore no two keepsakes .  Suppliers, paints, materials, engraving options and sizes change and evolve over time.

We cannot guarantee that your new keepsake will look exactly like the others.  In fact, it’s safe to say every keepsake will be different therefore there are no refunds on any keepsake which is deemed a quality piece by our head office.

If I’m purchasing unmounted casts or a LifeCast statue, how do I protect them?
Cleaning: When cleaning it is recommended to lightly dust using a cloth or duster.  Avoid applying any water or cleaning products to the casts as this can cause them to turn mouldy & deteriorate.

Framing:Discolouration can happen overtime especially if not mounted behind glass in a frame.  Therefore the best way to prevent this is to have them mounted in a frame with glass.

Finishing: Our castings come in three finishes; Natural, Sealer and Pearl

Natural Finish: There is no protective coating on the product.  Therefore if it comes in contact with water or a water substance you run the risk of damaging the product either through deterioration or causing the product to become mouldy.
Cleaning – Recommended to use a duster or dry cloth

Sealer Finish: Over time if exposed to direct sun the casts could run the risk of turning yellow.
Best to keep your product out of the direct sunlight as well as avoid contact with water or water substances you run the risk of damaging the product either through deterioration or causing the product to become mouldy.
Cleaning – Recommended to use a duster or dry cloth

Pear Finish: Recommended. Our pearl finish is recommended as it is the stronger finish.  Over time it keeps its finish however, as with the sealer and natural finishes it is best to keep them out of direct sunlight.  Avoid contact with water or a water substance you run the risk of damaging the product either through deterioration or causing the product to become mouldy.

Cleaning – Recommended to use a duster or dry cloth

When will my product be completed and when must I pick it up by?
Shadow Boxes: completed in 8 weeks
LifeCast Statues: completed in 6 weeks
Classic Mini: Completed in 4 weeks
All items MUST be picked up within 3 weeks of being notified they are completed.

I am ordering a Shadow Box/Framed Raised Impression with a picture, when is my picture required?
Ideally (in the perfect world), you will bring your picture with you at time of your appointment, this will ensure you will receive your product without delay.
Pictures are required within 4-6 weeks unless otherwise communicated.  Realize all our pieces are custom-ordered, therefore that your order cannot be moved further in the process and your frame is not typically ordered until we have your picture.

I am purchasing a Shadow Box/Framed Raised Impression, do you take the picture or do I bring it?
When investing in a timeless keepsake such as a shadow box, it is important to choose a picture with which you’ll be pleased for years to come. We are not photographers and will not be taking your child’s picture. It is up to you to provide us with a picture of your choice; we will then custom-mount it into the frame and seal the back with a dust mat. See above for more detail on when we need your photo for your order.

Why does the picture need to be ‘watermark free’?
Pictures with photographers’ watermarks will not be framed in any WP Creations’ product. This is proprietary to the photographer. You may be asked for a release of copyright should this scenario arise.

How long does it take to have the following items completed?
Unframed Raised Impression: up to 4 weeks
Framed Raised Impression/Shadow Box: up to 8 weeks
LifeCasting and Unmounted Casts: 4-6 weeks
Personalized Jewelry: up to 6 weeks
Notes/Designs/Sound Wave jewelry: up to 8 weeks
Photo Crystals: up to 4 weeks.

Why such long timelines for completion?
All our products are custom-made one-at-a-time, we take a lot of time and care to ensure they are detailed, cleaned, dried, and properly sealed for longevity.
For most items, we must place custom orders for supplies, mats, laser engraving, engraving plates etc.

What if I need my item sooner as it’s being presented as a gift?
If you need your items for an event that is sooner than completion time, feel free to print this cute little poem or choose additional ones here to announce your gift will be coming soon.

How long, after my order is completed, do I have to pick it up?
Because we want you enjoying your unique WP Creations item as soon as possible, and also because we cannot guarantee it’s safety if you leave it with us for an extended amount of time, items MUST be picked up within 3 weeks of completion.

What happens if I do not pick my order up in time?
You are required to pick up your keepsake item within 3 weeks of it’s completion.
We would hate for anything to happen to your treasured keepsake if we have to move it from place to place while we create other customers’ orders; for this reason, we would really appreciate you picking up your items soon after they are ready.
WP Creation Franchise locations are not responsible for possible damages of items picked up after this deadline.

Can you ship a finished product through the mail?
We discourage shipping finished products as you risk extensive damage to your one-of-a-kind keepsake; damage that cannot be undone.
If you are moving to another city, please allow yourself enough time to come and pick up your WP Creations’ keepsake before relocating.

No two children are alike therefore no two keepsakes .  Suppliers, paints, materials, engraving options and sizes change and evolve over time.

We cannot guarantee that your new keepsake will look exactly like the others.  In fact, it’s safe to say every keepsake will be different.